SALES POLICY

1. OBJECTIVE
Establish and inform our current and future clients of the guidelines to make the sales process of Salemex Components' products and services efficient and to ensure customer satisfaction.
2. SCOPE
This policy applies to all sales of Salemex Components' components, both national and international.
3. POLICY
3.1. Sale of electronic components: Any sale of components must be processed using the electronic component sales quotation form (SLMX-CZ-FO-02), which can only be authorized by the General Manager and/or Executive Director. The form must be filled out with all applicable fields. Fields that do not apply should be marked as “NA”.
3.1.1. The invoice must be fully paid and reflected in our bank accounts before the material can be shipped.
3.1.2. If the client cancels the purchase order, a penalty equivalent to 10% of the total amount for the requested material will be applied, plus any administrative expenses incurred during the process.
3.1.3. The salesperson is responsible for creating the quotation in the SAE system, as well as for following up on the sale.
3.2. Quotations: Official product prices are stated in the quotation, which must be issued only by the CE Quotations department and authorized by the General Manager and/or Executive Director before being shared with the salesperson.
3.2.1. Quotations must be sent within 24 hours and are valid for 7 calendar days; after this period, a new quotation must be requested from the sales department.
3.2.2. Products are quoted in US dollars payable according to the exchange rate published in the DOF (Federal Official Gazette) on the day of the banking transaction, with a validity of 7 calendar days, unless transactions occur at the end of the month.
3.3. Invoicing and Payments: All payments for products must be made via transfers and/or cash payments.
3.3.1. To issue the invoice, the Finance department requires the following information:
• Client purchase order (if issued)
• TX ID (for foreign clients)
• Updated tax status certificate (for the current month)
• Tax compliance opinion (for national clients)
3.3.2. To accept payment via bank transfer, the transfer receipt must be sent to the salesperson; otherwise, the payment will not be validated, resulting in a delay in order delivery.
3.4. Customer Registration: Customer registration will be handled by the finance coordinator in the SAE system. The client and/or salesperson must provide the following information to register the supplier:
• Updated tax status certificate (for the current month)
• TX ID (for foreign clients)
• Company name
• Contact name
• Contact number
• Contact email
• Full address (including ZIP code)
3.5. Shipping and Deliveries: All orders must be collected by the client at Salemex Components' facilities, with operating hours from 08:00 to 16:00, Monday to Friday.
3.5.1. Deliveries of products to the client's facilities must be arranged by the client and their chosen transport provider. The client will cover the transportation costs.
3.5.2. Salemex Components provides the transportation or Freight Forwarder service at no additional cost if the client requires it for delivery of material with the transport provider chosen by the client.
3.5.3. Shipments to courier services are made Monday to Friday from 08:00 to 16:00.
3.5.4. Shipments to courier services must be scheduled before 12:00; otherwise, same-day delivery cannot be guaranteed.
3.6. Warranty: All product warranties must be processed exclusively through the salesperson, with a 15 business-day window to request it. After this period, no claims or warranties will be accepted for products offered by Salemex Components.
3.6.1. Warranties apply only if components are oxidized or the pins are damaged.
3.6.2. All product returns must specify and provide evidence of the reason for the return request.
3.6.3. If the warranty is granted, no refunds will be issued.
3.6.4. No warranty is provided for finished products.
3.7. Customer Service: Official communication channels with clients are as follows, and these are the only methods authorized for handling any sales-related issues:
• Business phone: 33 3804 5518
• Sales email: [email protected],
[email protected]
• WhatsApp messaging
3.7.1. All sales department activities are free of charge. Organization staff are prohibited from accepting compensation or gratuities for their services.